Initial Interaction with Our Salesperson
The showroom was like Grand Central Station; a lot salespeople and customers in a beehive of activity…more in fact, than I could remember seeing in any dealership previously. There was no offer of a seat or refreshments, and while pleasant, our salesperson did not ask any questions regarding our planned vehicle usage. Using a computer about 30 feet away to check on inventory, he left Lisa and I alone standing near the reception desk for several minutes.
“No X brand Limited on the main lot,” he reported. However, he had other trim levels we could view. They were parked at the lot’s far end, and he offered us a ride down in a golf cart. We declined in favor of walking, which gave us a chance to interact with him more. On the way, we heard about his tenure at the dealership and where he had worked previously. We also heard why he liked the 2019 model over the 2018 so much. He never really asked us any vehicle questions other than color preference and why we had chosen the Limited trim level.
Vehicle Presentation and Test Drive
The vehicles were quite closely parked, so our salesperson pulled one out that was on our “acceptable” color list. After we had a few minutes alone to explore the vehicle, he came over and asked us if we wanted to go on a test drive to the storage lot where he had a 2019 Limited. We said yes, and he climbed into the back seat providing directions and offering opinions on his current dealership, which he praised quite a bit. During the five-minute drive, I indicated that I was hoping for more power than the base four-cylinder provided, and he said we could drive a six-cylinder back. Lisa and I asked him a few questions and he was quick to provide answers, but we still didn’t know his name and he asked very few questions about our preferences.
We drove the six-cylinder back on a different, but equally quick route (he did offer a longer drive), arriving at another tight parking space where he offered to pull it in. Afterwards, he asked us about where we were in the purchase process and indicated that his dealership does not pressure anyone. He did ask for our business should we decide to buy when the time comes. It was then I asked his name. I also gave him my business card and specifically requested him to email me soon, so we could keep in contact about a possible lease in another month or so; our current lease wasn’t up just yet. We never heard from him again!
Our final thoughts on the salesperson: A very pleasant, positive, easy-going gent who knows his product but didn’t know how to strategically deploy his knowledge. Talked more about himself than asking us about our vehicle needs, and unfortunately, he didn’t keep in contact.