#8 The Strangest Sales Experience Yet (Part 2 of 2)

#8 The Strangest Sales Experience Yet (Part 2 of 2)

Shopping for the Right Salesperson – My retail days were long ago. But even back then (the ‘90’s), when we had arranged a “sold” deal over the phone, by email, or through a buying service, we’d prepare for the customer’s arrival and would undertake a maximum effort to make his/her time spent in the dealership as short as possible.

#8 The Strangest Sales Experience Yet (Part 2 of 2)

#6 Form Letters and No Customer Focus

Shopping for the Right Salesperson – During our new vehicle search, my wife Lisa and I recently expanded our consideration set to include a few select sedans in addition to the previously-examined SUVs. A 2019 sedan made the list, so on a Wednesday afternoon, I reached out to a dealership through a link on the dealerships main website.

#8 The Strangest Sales Experience Yet (Part 2 of 2)

#4 A Non-Responsive Internet Dept

Shopping for the Right Salesperson – Continuing our search for our next compact SUV, my wife Lisa and I recently contacted a large dealership via its website to determine if a lease price on a 2018 SUV was within our desired monthly payment range. If it came within range, we’d visit the dealership for a test drive.

#8 The Strangest Sales Experience Yet (Part 2 of 2)

#3 A Bad Vehicle Shopping Experience

Shopping for the Right Salesperson – Still in search of a compact SUV to lease this spring, my wife Lisa and I recently had a dealership shopping experience that was so far from the norm, we left quite early in the process. In fact, it was so bad that in fairness to the manufacturer, I’ll not name the brand, the vehicle model, or the dealership.