Representing your company at a big client pitch meeting can be a nerve-wracking experience. The only things at stake are your pride, your reputation, the ramifications of losing the big account, your company’s quarterly financial outlook, the impact on your teammates, and your future job security. No big deal, right?
Client service is a learned skill, but, typically, professionals working in this space are expected to feel their way along with minimal training, learning from their mistakes, and often get advice from the wrong places. The Art of Client Service by Robert Solomon is a wonderfully written instruction manual that can help anyone be more successful in working with clients. Serving your clients is the most important aspect in the services business, and this book helps lay a solid foundation.