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The Satisfaction Formula – Think Things Through

The Satisfaction Formula – Think Things Through

by automätik | Jul 7, 2020 | The Satisfaction Formula

Dave and Jayna discuss the importance of clearly thinking things through, which starts with the ability to quiet the mind.

The Satisfaction Formula – Think Things Through

The Satisfaction Formula – Stretch

by automätik | Jun 30, 2020 | The Satisfaction Formula

Dave and Jayna talk “Gumby”—what it is, and how it can make a huge difference in providing amazing customer service.

The Satisfaction Formula – Think Things Through

The Satisfaction Formula – Record Everything

by automätik | Jun 23, 2020 | The Satisfaction Formula

Dave shares a poor customer service experience that could have been avoided with a little extra effort.

The Satisfaction Formula – Think Things Through

The Satisfaction Formula – Invest

by automätik | Jun 16, 2020 | The Satisfaction Formula

Jayna discusses the value of investing in your employees and how it translates to business practices.

The Satisfaction Formula – Think Things Through

The Satisfaction Formula – Fact Finding

by automätik | Jun 9, 2020 | The Satisfaction Formula

Dave breaks down the importance of asking the right questions to maximize customer engagement.

The Satisfaction Formula – Think Things Through

The Satisfaction Formula – Empower

by automätik | Jun 2, 2020 | The Satisfaction Formula

Dave and Jayna explore the topic of empowerment and how everyone can always “recover big” exceed expectations.

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