Dave and Jayna discuss the importance of clearly thinking things through, which starts with the ability to quiet the mind.
Dave and Jayna talk “Gumby”—what it is, and how it can make a huge difference in providing amazing customer service.
Dave shares a poor customer service experience that could have been avoided with a little extra effort.
Jayna discusses the value of investing in your employees and how it translates to business practices.
Dave breaks down the importance of asking the right questions to maximize customer engagement.
Dave and Jayna explore the topic of empowerment and how everyone can always “recover big” exceed expectations.