The Satisfaction Formula – Value
Dave dives into the meaning of value and its importance in customer engagement.
The Satisfaction Formula – Respect
Jayna provides an insightful look into what RESPECT means to Millennial and Gen Z customers.
The Satisfaction Formula – Educate
Dave Sweet and Jayna Sweet explain why education, training, and development are vital steps toward providing great customer service.
The Satisfaction Formula – Smile
Dave and Jayna explore how amazing customer service starts with a genuine smile.
The Satisfaction Formula: P – E = S
In this post, Dave and Jayna dive into the concept formula behind The Satisfaction Formula.
The Satisfaction Formula
In this post, we introduce The Satisfaction Formula—the first book in a series authored by father-daughter duo Dave Sweet and Jayna Sweet, that explores how to maximize customer engagement with a proven formula that guarantees results.